Ordering

We pull no punches in getting your order out the door.


How to Order:
All footwear on this e-store is Cianbro-certified safe and the shopping cart factors Cianbro's contribution under its safety boot program. You are charged only for your contribution amount.

We take orders over the phone and through this e-store. To order online, please click the Register/Login link at the top right of the e-store. Please have your credit or debit card and billing information ready. Please also have a shipping address prepared. We do not ship to job sites.

If you have any problems, please call us immediately at (800) 248-BOOT, or locally at (207) 989-6492. You can also email Sales@WinterportBoot.com.


Shipping:
UPS Ground everywhere in the USA except to job sites. We offer free shipping on all orders for Cianbro team members.

Any in-stock order will be on the UPS truck same day or the next morning. Please allow 24-48 hours handling. A tracking number and order confirmation will be immediately sent to your email. 
A package arrives in 4-7 days, depending on your location.


Backordered Purchases:
Our website shows current inventory for all products. In-stock orders will be ship the same day as, or day after, your purchase. Backordered products display expected restock dates, and will ship at a later date once available. You can choose to Ship Complete (both in-stock and backordered items) or Ship Available (in-stock items, then backordered items as they come available).

Ship Complete orders will hold in-stock product in your name until backordered items arrive.

Ship Available orders arrive in two or more shipments depending on backorder item availability. Ship Available Orders also bill as a separate standalone order, so please expect to see two charges on your card. Any backorder shipment will incur a shipping fee if under $99.99.


Returns & Exchanges:

For in-store orders, we ask that you please come in so we can get you taken care of.

Our in-store return policy differs slightly for online orders. For online orders, we honor a return or exchange up to 30 days. Returns and exchanges will not be honored without authorization, so please get in touch with us via email or by telephone:
     Toll-Free (800) 248-BOOT (2668)
     Local (207) 989-6492
     Sales@WinterportBoot.com

Products must be received in the condition in which you received them: new and unused, boxed with all original tags and packaging. In all cases, product must not have been worn or washed, muddied, nor discolored. If your footwear suffers from a manufacturer defect, please get in touch with us.

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